Exchange / Return & Refund Policy

Exchange / Return Policy

Product(s) purchased online can only be exchanged from the Online Store. The Customer Service team is to be notified within 7 days of the delivery date.
Please ensure that the product is in its original condition and packaging, unworn and unused with the price label, hangtags, care label etc. attached.

  • We do not offer refunds.
  • We do not offer exchange of online orders from our retail outlets.
  • Please do not accept the parcel if the seal is damaged or broken.

Sale:

  • Sale items are non-refundable.
  • Items bought on sale cannot be exchanged.

  • Items bought on sale can only be exchanged if the product(s) delivered has any kind of manufacturing defect or if the wrong product has been delivered to you.

In some cases, Wijdan Exclusive will not accept any exchanges. Such cases include but are not limited to the following:

  • Sale Items
  • Exchange request is made outside the specified time frame (After 7 Days).
  • Product is damaged because of use.
  • Product has been tampered.

  • If anything is missing from the package including Price Tags, Labels and Original Packaging etc. 

    Exchange Procedure:

    • You will be required to share the order details and reason for exchange along with photographic evidence of the product within 7 days of the delivery date.

    • You may notify us on our Social Media Platforms (Facebook & Instagram) or Email us at wijdanstores@outlook.com and/or message us on WhatsApp (0331-3178984), to proceed with exchange or return process.

    If you dislike or are dissatisfied with the product, the exchange procedure is as below:

    • The customer needs to send the parcel back to us at our mentioned address.

    • Wijdan Exclusive is not liable to bear the courier charges or arrange pick-up from the customer in case of dislike or size issue.

    • The customer may send the parcel back to us using any courier company.

    • Please ensure that the article(s) is sent with its original packaging, otherwise the complaint will not be entertained.

    • Once shipped, kindly share the tracking number with us or an image of the courier slip.

    In case of a damaged/defected/incomplete/wrong product, the exchange procedure is as below:

    • We'll will bear the courier charges by arranging pick-up from the customer.

    • The customer is required to contact us on Email/Whatsapp/Instagram/Facebook regarding the issue with the product/order with clear details and images of the article which outlines the issue.

    • Once the complaint is verified, We will then arrange pick-up from the shipping address in which the customer is required to hand over the entire article to the rider.

    • Please note that if parts of the article are sent back to Wijdan Exclusive, the exchange request will not be facilitated.

    • Please ensure that the article(s) is in its original packaging, otherwise the complaint will not be entertained.


    Order Related Queries
    Order Confirmation

    • You will receive an automated order verification call.

    Order Cancellation

    • You will receive an automated order verification call, you may cancel your order.

    • You can also get in touch through our helpline (0331-3178984) or our Social Media Channels (Whatsapp, Facebook and Instagram Chats) for the order cancellations.

    • You may cancel your order any time before the order is processed.

    • Once the order has been shipped, it cannot be cancelled.

    • Wijdan Exclusive reserves the right to cancel orders for any reason, which may include: The item is out of stock or debit/credit card payment is declined.

     


    REFUND POLICY


    Wijdan Exclusive does not offer a “Cash Refund” or “Money Back Guarantee” on purchased items based on desires.

    A “Refund” may only be issued if:

    The customer cancels the order before Wijdan Exclusive starts processing the shipment.
    The item(s) does not match the ordered product.
    The transaction does not verify the security checks and Wijdan Exclusive is not willing to process such an order.
    Customer will get the refund at the time when the brand will receive the dress from the customer.

    Refunds Through Payment Partners

    All local refunds will take around 6-7 Working Days.
    International refunds will take around 10-12 Working days.

    Wijdan Exclusive has the right to cancel orders for reasons such as – the item being out of stock, the credit card payment being declined by the issuing financial institution, and miscellaneous Reasons.